Return and Refund Policy

At Nutria Food Products, we take pride in offering high-quality dry fruits and nuts to our customers. However, we understand that there may be occasions when you need to initiate a refund or return. This policy outlines the procedures and guidelines for refunds and returns to ensure a seamless experience for our valued customers.

1. Refund Eligibility:

We offer refunds for the following reasons:

• Quality Issues: If you receive products that are damaged, spoiled, or do not meet our quality standards upon delivery.
• Incorrect Items: In the event that you receive items that differ from what you ordered.
• Order Shortages: If you experience shortages in your order that were not communicated beforehand.

2. Return Eligibility:

Returns are accepted for the following reasons:

• Quality Issues: If the products received are subpar, damaged, or do not meet our quality standards.
• Incorrect Items: If you receive items that were not part of your order.

3. Reporting and Notification:

• You must notify us within 3 days of receiving the order to initiate a refund or return. Please provide a detailed explanation of the issue, along with supporting photographs and videos. You can reach out to us through senthamilanpvtltd@gmail.com.

4. Refund and Return Process:

Once your refund or return request is received and approved, we will follow these steps:

• Refund: If eligible for a refund, the amount will be credited back to your original payment method within 7 business days.
• Return: Once received and inspected, a refund will be issued as per the original payment method within 7 business days.

5. Conditions for Refund and Return:

• Products must be in their original packaging and unopened (where applicable) to be eligible for a refund or return.
• If the issue is quality-related, we may request photographs or videos to verify the problem.
• We reserve the right to decline refunds or returns if the issue arises from improper handling or storage after delivery.

6. Non-Refundable/Non-Returnable Items:

• Certain products, such as custom orders or items with expired shelf lives, may not be eligible for refunds or returns. This will be communicated prior to purchase.

7. Contact Information:

• For refund and return requests, or any other inquiries, please get in touch with our customer service team at 9790234890.

8. Changes to the Policy:

Nutria Food Products reserves the right to modify or amend this Refund and Return Policy at any time. Any changes will be communicated through our official channels.

By placing an order with Nutria Food Products, you acknowledge and agree to the terms and conditions outlined in this Refund and Return Policy.

Thank you for choosing Nutria Food Products as your trusted for dry fruits and nuts. We look forward to serving you with excellence.